Our helpdesk officials and technical support team provides up-to-the-minute information on
Email and fax correspondence, inside sales, direct mail processing, upgrading order
processing, online chat / live Chat, shipment tracking, Order/account status, credit
card processing, literature requests, back Office Accounting, data entry and technical
support to your customers and undertake a wide range of system administration tasks
Another form of outsourcing is Techwave's high capacity and scalable BPO operations
or Call Center Services. BPO operators handle all domestic and international customers
24 hours a day, 7 days a week and 365 days a year. Our call center incorporates
skill based routing so that all calls and queries get automatically distributed
to the most qualified and trained representatives for efficient, high quality service.
Our service involves phone orders online, Online chat / live Chat and pre-sales
questions. We provide you with general customer support, technical support, sales
and billing support and credit card information.