Ecommerce Solution Provider, Ecommerce solution, Ecommerce Web Site Design, Online Shopping cart
Home | About Us | Contact Us | Why Us
Create New Online Store | SEO Services | Staffing Services | Graphic Services | Customized Solution | Demo Website

Service Level Agreement for Web Hosting

Techwave.com    guarantees 99.99%+ availability of shared web and email hosting services. Any failure by Techwave.com    to provide this level of availability can be remedied by credits to affected customers accounts. Any amendments to our SLA will be made on this web page.

1. Coverage Definitions:

This Email and Web Site Availability Service Level Agreement (SLA) applies to you ("customer") if you have ordered any shared email or web hosting services from Techwave.com    (the "Services") and are covered by this SLA and your account is current (i.e., not past due) with Techwave.com   . As used herein, the term "Availability" means the percentage of a particular month (based on 24-hour days for the number of days in the subject month) that all of your services are available for access by third parties. Such services include access to your web sites via HTTP, access to delivered email via POP, IMAP, and Webmail, and access to send email via SMTP. Availability does not include access to services not purchased by your account or access to services suspended due to actual or supposed violation of Techwave.com's Acceptable Use Policy (AUP). Availability is measured by Techwave.com's monitoring tools.

2. Service Level:-

Goal: Techwave.com's goal is to achieve 100% Shared Email and Web Service Availability for all customers. Remedy: Subject to Sections 3 and 4 below, if the Availability of customer's Service is less than 99.99% in any month, Techwave.com    will issue a credit to customer in accordance with the following schedule, with the credit being calculated based on the monthly service charge for the affected Services. Note that the affected Services may be only a subset of the services purchased by the client from Techwave.com   .

Service Availability

Credit Percentage

99.99% to 100.00%

0%

99.50% to 99.98%

10%

99.00% to 98.49%

20%

97.00% to 98.99%

35%

95.00% to 96.99%

50%

90.00% to 94.99%

75%

89.9% or below

100%

3. Exceptions:

Customer shall not receive any credits under this SLA in connection with any failure or deficiency of Availability caused by or associated with:

  • circumstances beyond Techwave.com   's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software (including, without limitation, ecommerce software, payment gateways, chat, statistics or free scripts);
  • attacks by viruses or hackers, including Distributed Denial of Service (DDoS) attacks against Techwave.com   's network;
  • scheduled maintenance and system upgrades, or emergency maintenance;
  • any DNS or Domain Registry issues outside the direct control of Techwave.com    including DNS and Registry propagation issues and expiration;
  • customer's acts or omissions (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding (e.g., CGI, Perl, HTML, etc), any negligence, willful misconduct, or use of the customer's account in breach of Techwave.com   's Master Services Agreement or Acceptable Use Policy;
  • Acts or omissions of other customers (or acts or omissions of others engaged or authorized by other customers) sharing the affected server(s) with customer, including, without limitation, custom scripting or coding (e.g., CGI, Perl, HTML, etc), any negligence, willful misconduct, or use of the other customers' account in breach of Techwave.com   's Master Services Agreement or Acceptable Use Policy;
  • issues with 3rd party email systems, including refusal or rejection of email by 3rd party mail systems;
  • delays in email delivery;
  • false SLA breaches reported as a result of outages or errors of any Techwave.com    measurement system;
  • outages elsewhere on the Internet that hinder access to your account. Techwave.com    is not responsible for browser, DNS, or other caching that may make your web site or email appear inaccessible when others can still access it. Techwave.com    will guarantee only those areas of the Internet considered under the control of Techwave.com   : Techwave.com    servers' links to the Internet, Techwave.com   's routers, and Techwave.com   's servers themselves.

4. Credit Request and Payment Procedures:-

In order to receive a credit, customer must make a request for credit by email to support@Techwave.com. Each request in connection with this SLA must include the dates and times of the unavailability of customer's Services, a description of the perceived problem and must be received by Techwave.com within ten (10) business days after customer's Services were not available. If the unavailability is confirmed by Techwave.com, credits will be applied within 30 days of Techwave.com's receipt of customer's credit request. Notwithstanding anything to the contrary herein, the total amount credited to customer in a particular month under this SLA shall not exceed the total shared hosting fees paid by customer for said month for the affected Services. Credits are exclusive of any applicable taxes charged to customer or collected by Techwave.com    and are customer's sole and exclusive remedy with respect to any failure or deficiency in the Availability of customer's services.

ECOMMERCE
Wholesale-Distribution-Software Shopping Cart Net Business Web Shopping Cart Software
Inventory Management Featured Store Free Trial Absolutely
Sample Template for Free Trial Sample Template for Paid Stores Press Release
Application Services Ecommerce Shopping Cart Solutions Enterprise Solutions
BPO Services Consulting Services Infrastructure Management Services
ERP Solutions SEO Marketing Free Affiliate Program
Complete eCommerce Solution Provider Personalized Store in a Minute eCommerce Solutions at its Best
Shopping Cart Software for your
  eCommerce Website
eCommerce Administration with the Ultimate   Shopping Cart Software Shopping Cart with PayPal Payment System
Merchant Accounts Automated Store Creation Search Engine Optimization
eCommerce Stores Affiliate Program Lucrative eCommerce Solutions
Online Shopping Cart Software A Significant And Reliable eCommerce Solution Revolutionized-eCommerce-Solution
Sophisticated Inventory Management Shopping Cart Solutions Shopping Cart Abandonment
Free To Join Affiliate Program Cost Effective Merchant Account Predefined Shopping Cart Templates
Diversified Shopping Cart Software for   you Advanced eCommerce Solutions for You Comprehensive eCommerce Solutions
Online Support - A Click Away Integrated Shopping Cart Features ASP or PHP Shopping Cart
Quality Search Engine Optimization Internet Merchant Accounts Shopping Cart Integration
eCommerce Solutions for Beginners Sales and Inventory Forecasting Merchant Account for Easy Money Transactions
Quick Book Integration & Consulting
  Service
SEO Services at Techwave Shopping Cart Abandonment in E -Businesses -   A Common Scenario
Personalized Online Services eCommerce Customized Solutions Enterprise Application eCommerce Solutions
Online Store Creation- Fully Customizable   and User Friendly Inventory Management System PayPal Payment System- Easy and Secure
Online Customized Support- Helpdesk   Services Appare Distribution Software Wholesale Distribution Software
Sql Injection Prevention    
     
 
ecommerce web host
ecommerce hosting
Flawless Net Business | Web Shopping Cart | Terms and Conditions | Site Map | Help | Service contract & agreement |
ecommerce web site design
ecommerce web site design
paypal, payment gateway online shopping cart shopping cart software FREE trial Ecommerce Solution